Built for agencies: billable time as a first-class feature
The reason to look at Teamwork.com over a generalist like Asana or monday.com is its client-services DNA. Billable time tracking, invoicing, retainers and time budgets are native to the product, not paid add-ons or third-party integrations. Even the entry paid tier, Basics at $9.99/user/mo (billed annually), includes billable time tracking and invoicing alongside unlimited projects and templates. For an agency that needs to turn logged hours into client invoices, that's a meaningful head start over tools where time tracking is a higher-tier unlock or an external app you bolt on. If you don't bill clients by time or retainer, though, much of this value simply doesn't apply to you — a generalist PM tool may serve you better.
The plan ladder: Free, Basics, Accelerate, Optimize, Enterprise
The Free plan caps at 5 users, 5 projects, 100MB storage and 100 automations, but includes task/list/board/Gantt views, time logging and basic client organization — genuinely usable for evaluating the product. Basics ($9.99/user/mo annual) adds unlimited projects, 100GB storage, billable time and invoicing, 5,000 automations and Teamwork AI. Accelerate ($24.99/user/mo annual) brings 250GB storage, smart forms, 20,000 automations, team workload/resource planning, time budgets, retainers, and HubSpot and QuickBooks integrations. Optimize and Enterprise are custom-priced ('Let's talk'), adding quote creation, multi-currency budgets, role/skill resource scheduling, Salesforce and NetSuite, SSO and a dedicated success manager.
The $9.99-to-$24.99 jump is the real catch
The headline $9.99 Basics price is competitive, but the gap to Accelerate at $24.99/user/mo is 2.5x — and several features many teams will consider essential live on the far side of it. Team workload and resource planning, smart forms, and the HubSpot and QuickBooks integrations are all Accelerate-tier. So a small agency that starts on Basics for the billable time tracking can quickly find that capacity planning and CRM/accounting connections force the jump to nearly triple the per-seat cost. Budget for where you'll actually land, not the entry sticker: if you need workload planning or QuickBooks sync from day one, your real price is $24.99/user/mo, not $9.99.
Integrations and the top-tier gates
Teamwork.com covers the connectors that matter for client and agency work, but depth is gated by plan. Slack, Microsoft Teams, Google Drive, OneDrive and an open REST API are broadly available. HubSpot and QuickBooks arrive at Accelerate. The heaviest CRM/ERP connectors — Salesforce and NetSuite — plus resource scheduling by role and skill are reserved for the custom-priced Optimize and Enterprise tiers, which publish no per-user rate at all. If your stack runs on Salesforce or NetSuite, you can't price your true cost from the website; you have to contact sales. That opacity at the top is a real planning headache for teams that know they'll scale into it.
Pricing transparency: annual-only on the page
Teamwork.com's pricing page shows annual per-user rates only. Monthly billing is available via credit card according to its FAQ, but a monthly per-user rate isn't publicly published for the paid plans, so you effectively have to commit to annual to see the advertised numbers. That makes the monthly-vs-annual gap hard to evaluate up front — secondary sources estimate roughly 21-23% annual savings but don't agree on an exact monthly figure for the current plan names. The Basics plan's seat minimum is also unclear: older listings referenced a 3-user minimum on the prior 'Deliver' tier, but that's unverified for the current Basics plan. Treat any older Deliver/Grow/Scale pricing you find as stale.
Resource and workload planning where it counts
For operations and PM leads, Teamwork.com's resource and capacity management is a genuine strength on the mid and upper tiers. Accelerate adds team workload/resource planning and time budgets; Optimize layers on resource scheduling by role and skill plus multi-currency budgets and quote creation. That progression suits a growing agency that starts by tracking billable hours and later needs to plan capacity across a roster and bill in multiple currencies. The trade-off is the same as throughout the lineup: the planning depth you want tends to sit one or two tiers above where the attractive entry price lives, so map your must-haves to specific tiers before committing.
The verdict
Teamwork.com is a strong, focused choice for client-services agencies and consultancies that bill by the hour or on retainer. Native billable time tracking, invoicing, retainers and time budgets — not add-ons — plus solid resource and workload planning make it purpose-built for that audience, and a $9.99/user/mo entry that already includes billable time and Teamwork AI is competitive. On the published plans and features, it earns a 4.1.
It's a weaker fit if you don't bill clients by time, or if you need the more advanced features at a transparent price. The jump from Basics ($9.99) to Accelerate ($24.99) is 2.5x, and workload planning, smart forms and HubSpot/QuickBooks all sit on that far side. Salesforce, NetSuite and role/skill resource scheduling require custom-quoted Optimize or Enterprise plans with no public pricing, monthly per-user rates aren't published (you commit annually to see prices), and the free plan's 100MB storage is tight for file-heavy work. Generalist teams without billing needs should weigh a broader tool — but for agencies that live on billable hours, Teamwork.com is one of the most fit-for-purpose options here.